Refund policy

We want you to love your S’maco Shells!

Because S’maco Shells are a food product, we are unable to accept returns or exchanges once an order has been shipped. All food purchases are considered final sale.

However, we stand behind our products. If your order arrives damaged, incorrect, or there is an issue with the quality of your S’maco Shells, please contact us at support@katreats.com within 48 hours of delivery with your order number and photos of the product and packaging when applicable.

We’ll review the issue and do our best to make it right, which may include a replacement or partial/full refund depending on the circumstances.

We do not offer refunds or replacements for products that have been opened, improperly stored, or for changes of mind or personal taste preferences. We are also unable to issue refunds for orders shipped to an incorrect address provided by the customer.